The all-too-common computer tech support scam is just one of the many reasons why consumers must be careful about who they allow to work on their computers.
The phone rings. The voice on the other line informs you that your PC is infected with a virus that, fortunately for you, the caller’s well-known company can eliminate it. Hmm, you think, that’s odd, since our family only uses Macs.
Hopefully, you hang up and that’s the end of the story. But many people getting similar calls ended up falling for tech-support scams, handing over remote access to their computers and getting charged hundreds of dollars. This all-too-common problem led a federal court recently to fine operators of several international tech-support schemes more than $5.1 million.
Whether or not the government ever collects the fines, the action shines a light on why consumers must be careful about who they allow to work on their computers.